The conditions for candor
The structural conditions that produce honest feedback on an advisory board: independent facilitation, small groups, confidential reporting, told through the story of 'the House' built inside a corporate wing.
Where the gold lives
Why the simplest live question, “What are your pet peeves?”, surfaces more than any satisfaction survey: Barbara’s experience as an executive sponsor, backed by Matthew Dixon’s Effortless Experience research on friction and Christensen’s Jobs-to-Be-Done.